Reference

How a9today Manages Your Personal Data

When you open an account with us, fund your wallet via Touch 'n Go eWallet, Boost, or GrabPay, or reach out through live chat, we handle the information you share with care and purpose.

Data used only as statedAccount security via encrypted storageYour right to access or delete dataTouch 'n Go eWallet, Boost, GrabPay context onlyContact us to correct any record

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to see what data we hold, correct an error, or ask us to remove your information, our support team is the right first stop. Send your request through live chat, drop us an email, or use the in-account messaging tool — we will acknowledge your request and let you know the next step. For data-specific queries, include your registered account email so we can locate your record quickly.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We apply SSL encryption across the platform so the data you submit — from account registration to your Touch 'n Go eWallet wallet link — travels securely. Cookies let us keep your session active on mobile and remember your language preference; you can adjust cookie settings through your browser at any time. We keep your account data for as long as your account remains open, plus any additional period required by the regulations that govern our operations. If you close your account, we will confirm in writing what we retain and for how long.

SSL Encryption Every page you visit and every form you submit is encrypted end-to-end. This covers your registration details, payment method links, and all account verification steps.

Cookie Controls We use functional cookies to hold your session and preference cookies to remember your settings. You can turn non-essential cookies off in your browser settings without losing account access.

Data Retention Policy Active accounts keep their full data history. Closed accounts have records retained only as long as regulation requires, after which we delete or anonymise them on a rolling schedule.

Access and Correction Rights You can request a copy of the data we hold on you, ask us to fix an inaccuracy, or ask for deletion — contact our support team with your registered email and we handle it from there.

What Data We Collect and Why

a9today Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register an account — your name, email address, contact number, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also record transactional data: deposit amounts, withdrawal requests,

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and the account verification steps you complete. Device and session data — such as your browser type, operating system, and IP address — helps us keep your account secure and deliver the lobby correctly on Android or iOS. We do not sell your personal data to
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third parties for their own marketing. Where we share data at all, it is with payment processors who need it to route your Touch 'n Go eWallet or GrabPay transaction, and with fraud-detection services that protect your account from unauthorised access. Access to our platform depends
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on local law and is available only where local law permits. Players in Kuala Lumpur and elsewhere in Malaysia interact with us under the same data terms. We retain your records for as long as your account is active and for any period required by applicable
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regulation after closure. You may request a copy of your data or ask us to delete it by writing to our support channel at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions You May Have

The questions below cover what we get asked most often about how your data is stored, shared, and managed. If something is not answered here, reach out through live chat with your account email and we will respond directly.

We collect your name, email, contact number, and the payment details you link — such as your Touch 'n Go eWallet or GrabPay reference. We also log your device type and IP address for account security.

We share data only with payment processors who need it to complete your Boost or DuitNow transaction, and with fraud-detection partners. We do not sell your data to third-party marketers under any arrangement.

We retain closed-account records for the period required by applicable regulation. Once that period ends, records are deleted or anonymised. We confirm the retention period to you in writing when you close your account.

Send your request through live chat or our support email with your registered account email address. We will acknowledge it, locate your record, and provide the data copy within a reasonable timeframe.

Yes. Submit a deletion request via live chat or in-account messaging. We will process it subject to any retention obligations we carry under applicable law, and confirm in writing what has been removed.

We use session cookies to keep you logged in and preference cookies to remember your settings. You can disable non-essential cookies through your browser settings; your account will still function normally after doing so.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions LiveLive Dragon Tiger

How a9today Manages Your Personal Data

How to Contact Us About Your Data

Data Handling, Cookies, Security and Retention

Privacy Policy Questions You May Have

01 What personal data does a9today collect when I open an account?

02 Does a9today share my data with other companies?

03 How long does a9today keep my account data after I close my account?

04 How do I request a copy of the data a9today holds about me?

05 Can I ask a9today to delete my personal data?

06 How does a9today use cookies and can I turn them off?

Privacy Policy

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