Reference

Your Rights and Our Obligations on a9today

These legal terms govern your account, your transactions and your access to the a9today lobby — including deposits via Touch 'n Go eWallet, Boost, and GrabPay. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsUser RightsData HandlingJurisdiction ConditionsContact Paths
a9today Your Rights and Our Obligations on a9today
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account data is collected for the specific purpose of running your wallet, verifying your identity and maintaining a transaction history. We do not sell personal data to third parties. Retention periods are set by what is reasonably required to fulfil our obligations and resolve disputes — data that is no longer needed for either purpose is scheduled for deletion. You have the right to request what we hold, ask for corrections or request removal where no legal retention obligation prevents it.

Cookie Use

Cookies on a9today track session state and preferences only. They are not used to build advertising profiles. You can adjust cookie permissions through your browser settings at any time.

Account Security

Your account is protected by SSL encryption and OTP verification on login. Any change to your registered mobile number or email requires identity re-confirmation before it takes effect.

Data Retention

Transaction records linked to Touch 'n Go eWallet, Boost or GrabPay deposits are retained for as long as required by our operating obligations. You may request a summary of your transaction history through your account dashboard.

Correction Requests

If any detail on your account is inaccurate — name, contact number, payment reference — contact support with the correct information and relevant verification. Corrections are processed and confirmed in writing.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how a clause applies to your account, want to request a copy of your data, or need to flag a concern about how a transaction was processed, our support team is the right starting point. Legal requests are logged separately from general account queries so nothing gets lost in the queue. Players in Kuala Lumpur and across Malaysia reach our team through the channels below.

Live Chat Start a live chat session from within your account dashboard. Legal queries are flagged to the compliance-aware support tier for a more detailed response.
Email Support Send detailed legal requests, data access queries or account-closure notices by email. Written requests create a clear record and receive a written reply.
Account Notification Formal legal notices sent to your registered account inbox are treated as received on the date they appear in your account message thread.

What Malaysia Players Ask About These Terms

These are the legal questions our team gets most often — answered directly, without jargon. If yours is not listed here, live chat or email will get you a specific written response.

Access and eligibility depend on local law. The terms apply consistently across the platform, but your ability to use the lobby is conditional on it being permitted in your specific region.

Send a written data access request via email or through your account message inbox. We will confirm receipt and provide a summary of what is held within a reasonable period.

Closing your account does not immediately erase all records. Transaction data linked to your wallet history may be retained where a legal or operational obligation requires it, then deleted.

Yes. Raise the dispute through live chat or email with your transaction reference and the date it occurred. The support team logs it as a formal query and responds in writing.

We publish the updated terms on this page and send a notification to your registered account channel before the changes take effect. Continued use of the lobby means you accept the revised version.

Start with live chat for a quick check, or email for a formal written review. Legal escalation requests are routed to the compliance-aware tier of our support team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.